The SOUK FAQ is a work that is still in progress. We will be constantly adding and updating information that would be relevant to you. If you have a question for us, kindly drop us an email at [email protected] and we will get back to you as soon as we can!

Salaam, who are you?

We are Liyana and Muhammad, born and raised Singaporean, lived in Johannesburg and Cape Town for the past 3 years. We each other’s half of the deen and SOUK is our first business endeavour together.

Who is part of SOUK?

There’s the two of us, then there are you – the customers, the vendors, the community. We did not think of SOUK as our startup. Instead, we think of it as the collective startup of the ummah – one that is collaborative, diverse, beneficial, and profitable. SOUK by itself cannot exist, it needs the vendors, the customers and the community to work together.

Any of these parts will only benefit if we all benefit together.

Why do you sometimes reply so late?

We apologise for our tardiness in replying to our user queries, vendor queries and updating on new features.

We both are full time working individuals and SOUK is our side project at the moment. We wish to work on it full time and let it be our super startup, but we have responsibilities to fulfill and religiously, those responsibilities take precedence over our aspirations for SOUK.

Can I be a part of SOUK?

Of course! Reach out to us at [email protected] and we will get back to you as soon as we can.

We regret to note however that since we make $0 in profit and absorb the overheads for SOUK, we cannot pay you a salary.

Perhaps when SOUK grows to a point where we are accepting voluntary commissions from our vendors and generating enough to cover overheads, we can talk salary.

How does SOUK sustain itself?

We initially wanted to charge vendors a percentage of their sales and that was how SOUK would be sustained. However, we realised that while charging users for a service was common practice, it did not feel right for us to charge our vendors if we first could not help them grow.

What we will do now: Keep building and growing the website out of our own personal time and effort. This will be our contribution to the ummah.

What we will do in future, inshaAllah: Offer our vendors the option to choose the percentage of their sales that would go into the maintenance of the website.

We’ve put up some information here: https://souk.builtforfifty.com/pricing/ which will spell out the transaction fees that will go to PayPal which is out payment processor.

How is shipping handled?

With regard to shipping, you will receive the order through email and you will have to ship to the customer yourself. We do not stock your items. We are similar to Etsy or eBay, and we strive to be a place where we can connect your business to a bigger audience who are keen on supporting muslim businesses.

Comments

  1. Natalie Matano

    Asalamu Aleikum, I am presently putting my craft business together. I’m hoping to have a few things together for Ramadan, inshaAllah. Your website is very attractive, MashaAllah . I wanted to know if buyers have to register before making purchases or if they can just shop. You are not taking a percentage from sellers at the moment so when will you do that and what will be the percent. Thank you.

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